This Privacy Policy explains how EDPAK Limited handles personal information when you visit our website, contact us, ask for a quote, or use our business comparison and provider-introduction services. We aim to collect only information we need and to explain how it is used.
Who EDPAK is
EDPAK Limited ("EDPAK", "we", "us" or "our") is a UK business solutions provider registered in England and Wales. We help businesses review and compare options from our provider network across business energy, water, telecom and payment solutions. If you choose to proceed, we can help coordinate the next steps with the relevant provider. The service provider supplies the service under its own agreement with you.
For UK data protection purposes, EDPAK Limited is the organisation responsible for personal information described in this policy (the data controller).
Registered company name: EDPAK Limited
Company number: 15505157
Registered address: 37 North Avenue, Chelmsford, CM1 2AN, England
Office address: Forst House, Fifth Floor, 16-20 Clements Road, Ilford, IG1 1BA, England
Information we handle
The information we handle depends on how you interact with us. It may include your name, business name, business contact details, the service you are interested in, information you include in a message, and details about your current contracts, bills or requirements that you choose to provide for a comparison.
If you visit our website, our hosting provider may also process technical information such as an IP address, browser and device details, pages requested and the time of a request in standard server logs. This can be used to deliver, maintain and protect the website.
When you submit a website enquiry form, the information you provide is sent to our hosting server and forwarded by email to support@edpak.co.uk. The form handler does not save submissions to a website database. Our hosting and email providers may process the information to deliver the enquiry and operate their services.
How and why we use information
We may use information to respond to enquiries, understand your business requirements, review relevant provider options, prepare a quote, and, if you ask us to proceed, help coordinate an introduction or switch. We may also use it to manage our relationship with you, keep appropriate business records, protect our website and services, and meet legal obligations.
Where UK data protection law requires a lawful basis, the basis will depend on the purpose. It may be taking steps at your request before entering into an arrangement, performing an agreement, meeting a legal obligation, our legitimate interests in responding to business enquiries and operating our services, or your consent where consent is required. You can object to processing based on legitimate interests and withdraw consent at any time where we rely on consent.
We do not use enquiry details for unrelated third-party marketing. If we send our own marketing where legally permitted, you can opt out at any time using the instructions in the message or by contacting us.
Sharing information
We share information only where reasonably needed for the purposes described here. If you request a comparison or ask us to proceed, relevant information may be shared with the provider or providers involved so they can assess options, prepare an offer or deliver the service you requested.
We may also use organisations that support our operations, such as website hosting, email, IT, professional or legal advisers. They may handle information on our behalf and are expected to protect it and use it only for the relevant service. We may disclose information where required by law or to establish, exercise or defend legal claims.
We do not sell personal information or share it with other companies for their own independent marketing.
Retention and security
We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including providing a service, handling a query, maintaining appropriate records and meeting legal, accounting or reporting requirements. Retention periods depend on the type of information and our relationship with you. Information that is no longer needed is securely deleted or anonymised where appropriate.
We use reasonable technical and organisational measures to protect information against unauthorised access, loss, alteration or disclosure. No method of transmission or storage can be guaranteed completely secure, but we work to safeguard the information we handle.
Cookies and website services
Our website currently does not use analytics or advertising cookies. Its typefaces are self-hosted, so your browser downloads font files from our web host rather than connecting to Google Fonts.
Our website or hosting provider may use strictly necessary technical storage or server logs to make the site work and keep it secure. If we introduce analytics, advertising or other non-essential cookies in future, we will update this policy and provide any consent controls required by law.
International transfers
Some organisations supporting websites and online services may process technical information in countries outside the UK. Where personal information is transferred internationally, we will take steps required by applicable data protection law to provide appropriate safeguards.
Your data protection rights
Depending on the circumstances, UK data protection law gives you the right to request access to your personal information, ask us to correct or erase it, restrict or object to certain processing, and request a portable copy. Where processing is based on consent, you can withdraw that consent. These rights are subject to legal conditions and exceptions.
To exercise a right or raise a concern, email shoaib.maqsood@edpak.co.uk. You can also contact the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.
Contact EDPAK
For general enquiries, contact support@edpak.co.uk. For complaints, contact complaints@edpak.co.uk. For data protection requests, contact shoaib.maqsood@edpak.co.uk.
EDPAK Limited
Company number 15505157
Registered address: 37 North Avenue
Chelmsford, CM1 2AN
England
Office address: Forst House, Fifth Floor
16-20 Clements Road
Ilford, IG1 1BA
England
Changes to this policy
We may update this policy when our services, website or legal obligations change. The latest version will be published on this page with its revision date.