What we collect
When you request a quote or get in touch, EDPAK collects information such as your name, company details, contact information, and details of your current contracts or bills, so we can provide our comparison and switching service.
How we use it
Information you share is used only to compare providers on your behalf, prepare quotes, and — where you choose to proceed — arrange a switch to a new provider. We do not sell your data to third parties.
Cookies and this website
This website currently does not use analytics or advertising cookies. Its typefaces are self-hosted, so your browser downloads font files from our web host rather than connecting to Google Fonts. Our hosting provider may also process standard technical logs to operate and secure the site.
If EDPAK adds analytics, advertising, or other non-essential cookies in future, this page will be updated and any consent mechanism required by law will be introduced.
Who we share it with
Where you ask us to arrange a switch, relevant details are shared with the provider you're switching to, so far as is necessary to complete that switch. We don't share your information with anyone else for their own marketing purposes.
How long we keep it
We keep personal information only for as long as it's needed to provide our service and meet any legal or accounting obligations, after which it's securely deleted.
How we protect it
We take reasonable technical and organisational steps to protect the information you share with us from unauthorised access, loss, or misuse.
Marketing preferences
We won't contact you for marketing purposes unless you've asked us to. Where we do, you'll always be able to opt out at any time.
International transfers
Our comparison and switching service is UK-focused, and we don't expect to transfer your personal data outside the UK. If that ever changes, this page will be updated to explain the safeguards in place.
Your rights
Under UK data protection law, you may have the right to access, correct, or request deletion of the personal data we hold about you, as well as other rights depending on the circumstances. Contact our Compliance Officer at shoaib.maqsood@edpak.co.uk to make a request.
Our commitment to data protection and compliance
Data protection isn't an afterthought for us — it's built into how we operate day to day. EDPAK designates a member of our senior team as internal Compliance Officer, responsible for overseeing how personal data is collected, stored, and handled across our business.
In practice, this means:
- We only collect the personal data we actually need to provide our comparison and switching service — nothing beyond that.
- Access to customer data is limited to team members who need it to do their job.
- We review our data handling practices regularly as our business grows, rather than setting a policy once and leaving it.
- Our team is made aware of their data protection responsibilities as part of how we operate.
- We aim to handle all personal data in line with UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
Our Compliance Officer is Shoaib Maqsood, who can be contacted directly at shoaib.maqsood@edpak.co.uk for any data protection queries.
Download the full privacy notice
For the complete UK GDPR-compliant Privacy Notice, download the PDF below.
Download Privacy Notice & UK GDPR Statement (PDF)
Updates to this page
Read our full Privacy Policy for more information about EDPAK, the information we handle, and how to contact us about your data.