Our commitment
EDPAK does not tolerate bribery or corruption in any form, by any employee, representative, or partner acting on our behalf. This applies across every market we operate in — business energy, water, telecom, and payment solutions.
How we're paid
EDPAK does not charge businesses a fee for our comparison or switching service. Once a service is live, we expect to be typically paid a commission by the provider a customer switches to, in line with standard industry commercial arrangements. This will not increase the price a customer pays, and it will not influence which provider we recommend as a better fit.
Gifts and hospitality
Any gifts or hospitality offered or received in connection with our business must be reasonable, proportionate, and never intended to improperly influence a decision. Anything beyond a modest, customary gesture is declined or referred to our Compliance Officer.
Conflicts of interest
Where a member of our team has a personal or financial interest that could reasonably affect their judgement in a business relationship, that interest is expected to be disclosed internally, and the individual is expected to step back from any decision it could influence.
Due diligence on providers
Before adding a provider to our comparison panel, we will look at their standing in the market, including how they're regulated where relevant, so that a provider-network review remains a genuinely reputable one.
Record keeping
We keep reasonable records of provider commission arrangements and comparisons offered, so that our practices can be reviewed and demonstrated if ever questioned.
Training and awareness
Team members involved in provider relationships or customer-facing switching decisions are made aware of this policy, and it forms part of how we onboard anyone joining EDPAK in such a role.
Compliance oversight
Our Compliance Officer is Shoaib Maqsood, responsible for overseeing adherence to this policy, reviewing any concerns raised, and keeping our practices aligned with UK regulatory expectations. He can be contacted directly at shoaib.maqsood@edpak.co.uk.
Download the full policy
For the complete, detailed version of this policy, download the PDF below.
Download Anti-Bribery & Corruption Policy (PDF)
Raising a concern
If you believe you've encountered bribery, corruption, or a conflict of interest involving EDPAK, please raise your concern with our team at complaints@edpak.co.uk. You may also contact our Compliance Officer directly using the details above.
Policy review
This policy will be reviewed periodically as our services and provider relationships develop.